Performance Plus Automotive | Greenwood, South Carolina
Effective Date: October 29, 2026
Performance Plus Automotive respects your privacy. This policy explains how we collect, use, and protect information when you contact our shop, visit our website, or communicate through online messaging services.
Information We Collect
Depending on how you interact with us, we may collect:
- Your name, phone number, and email address.
- Vehicle information, including year, make, model, mileage, and vehicle identification number when necessary.
- Service requests, repair history, and appointment information.
- Messages and information voluntarily provided to our shop through Google Business Profile or other communication channels.
- Basic website usage and technical information handled through website hosting and third-party services, as described below.
Website Features and Third-Party Services
The current Service Helper on our website processes text in your browser to display predefined responses. It does not submit that text to our shop or an external AI service.
Our website loads Google Fonts and includes an embedded Google Map. Your browser communicates with Google when those resources load. Our scheduling links take you to Tekmetric's booking website. Third-party services process information under their own terms and privacy policies. You can review Google's Privacy Policy and Tekmetric's Privacy Policy.
How We Use Information
We use customer information to respond to inquiries, schedule and coordinate appointments, diagnose and repair vehicles, maintain service records, communicate repair recommendations, and provide customer support.
We may also use information for billing, warranty administration, business recordkeeping, and compliance with legal obligations.
AI and Google Business Messaging
Performance Plus Automotive may use Google's AI-enabled RCS for Business messaging to assist with customer questions. This is separate from the website Service Helper described above.
When this service is used, messages and related information may be processed by Google, mobile carriers, and relevant service providers to deliver and support these conversations. Automated responses may be reviewed or supplemented by our staff.
We recommend that customers avoid sharing payment card details, passwords, Social Security numbers, or other sensitive information through chat.
Information Sharing
We may share information with service providers when reasonably necessary to operate our business, including our automotive shop management system, Tekmetric, website hosting providers, messaging platforms, payment processors, and other providers involved in delivering requested services.
We may also disclose information when required by law or necessary to protect legal rights.
We do not sell customer personal information to third-party advertisers.
Text Messages and Communications
When you contact us through messaging, we may respond about your inquiry, vehicle, appointment, or service.
Any optional promotional messaging will be handled according to applicable consent and opt-out requirements. Customers may request that nonessential messages stop.
For Google Business Profile messaging, reply STOP or UNSUBSCRIBE to stop messages. You can contact our shop by telephone for further service assistance.
Information Security and Retention
We use reasonable administrative and technical safeguards to protect customer information.
We retain information as reasonably necessary for providing services, maintaining business records, handling warranty matters, and meeting legal obligations.
No internet-based communication method can be guaranteed completely secure.
Your Privacy Choices
You may contact us to ask questions about your personal information, request corrections, or inquire about deletion, subject to applicable legal and recordkeeping requirements.
Changes to This Policy
We may update this policy periodically. The latest version will be available on our website.
Contact Us
Performance Plus Automotive
619 Bypass 25 NE
Greenwood, SC 29646
Phone: (864) 941-7064
Email: performanceplusgwd@gmail.com
Website: https://performanceplusgwd.com
For privacy-related questions, please contact us using the information above.